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Service & Sales Improvement

Face-to-Face Customer

Dennis L. Rosen, Ph.D

The WinFluence® Expert on Customer Service Excellence and Sales Improvement

Dennis L. Rosen provides keynotes and training on customer service and sales improvement.

WinFluence® Articles On Customer Service Excellence & Sales Improvement

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(Would you like to use an article in your newsletter or web page? Please contact us.)

Is the Customer Always Right?

Bet You're Not Really Providing Great Customer Service

Sustainable Customer Service Performance Requires These Three Actions

How to Be Marketing Focused and Get More Customers

How to Handle Customer Complaints Properly to Build Business

Nine Ways to Build Trust and Win the Sale

How to Conduct Focus Groups to Obtain Truly Useful Information

Why Customer Loyalty Should Not Be Your Goal — And What You Want Instead

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