Would You Buy Anything from This Guy?
Here's a real-life, customer service lesson. I've had strange interactions with retail salespeople, but this one takes the cake. W
Stop Turning Your Back on Your Customers!
One of the biggest insults you can give someone you are talking to is to turn your back on them. This is a clear statement of, “I am not...
Don't Try for Above Average Customer Service
Some in the field of customer service promote the idea that to get customers to come back, you should encourage your employees to perform...
Experience Required for Great Customer Service
Some friends were visiting last weekend, so my wife and I took them out for breakfast Sunday morning at a new restaurant in town – one of...
Don't Just Listen to Your Customers -- Understand Them
Often I see the advice that we should listen more to our customers in order to provide a great customer experience. This seems like good...
Don't Let These Simple Words Disappear from Your Customer Interaction
Have you noticed the disappearance of “thank you” in retail transactions? I hardly hear it anymore when I finish at a checkout counter –...
