"I explain how customers think so you can adapt and improve your face-to-face and phone-based sales results."
Dennis L. Rosen, Ph.D
The WinFluence® Expert
on Customer Service Excellence and Sales Improvement
Sales Improvement Training & Keynotes
Go inside the customer's mind to find out what's really taking place as you make your sales presentation.
Dennis explains how to place information into the customer’s mind and change attitude to improve sales. And he provides specific probing techniques to help “read the customer’s mind” and adapt sales presentations.
Through this presentation, participants will:
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Understand the four kinds of MindSpeak™ customers develop and how to use them to improve sales success.
As a result, participants will have a set of tools to lower customers’ defensive shields, change attitude and improve face-to-face and phone sales response.
Keynote overview and detailed training available.
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Discover the five components that make up customer attitude and affect decisions
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Be shown probing techniques to get to true needs/issues.
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Walk away motivated with new tools to improve sales.
Mental-Rental™
Sales Techniques
Develop rapport faster through use of WinFluence® techniques to improve likability and trust.
Successful sales people know that they must sell themselves before they can sell their products.
Selling oneself involves developing rapport with the customer.
This program covers specific ways to quickly build trust and rapport and improve face-to-face sales and phone sales success. Participants will:
Keynote overview and detailed training available.
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Be shown four principles for building rapport.
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Discover the three critical variables for building trust quickly.
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Be shown four customer personality styles and how to adapt.
Instant Sales Rapport
Do you have a particular face-to-face or phone sales issue? The WinFluence® Expert can help.
Maybe you need to overcome price objections. Maybe you are having problems with acceptance of a new product. Or perhaps you are concerned about the effects of competitive presentations on your customers.
Dennis will work with you to design strategies/programs for your sales force based on WinFluence® techniques of attitude formation and change that help overcome barriers to sales.